"The Management" refers to The ACC Liverpool Group Ltd in collaboration with the Local Organising Committee of the World Gymnastics Championships (WGC2022).
“The Venue” refers to the ACC Complex, including the M&S Bank Arena and fan zone located in the Exhibition Centre Liverpool.
“The Event” refers to any competition and activities in the fan zone.
“Customer” refers to any person in attendance at the Event or Venue.
1.1 The Management reserve the right to refuse entry to the Venue and Event in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void.
1.2. Every visitor who comes to the M&S Bank Arena Liverpool will have their bags searched. We therefore ask you to keep bags to a minimum and take note that we cannot to permit any large bags or luggage items, as detailed in the prohibited items list below in section 1.7. We recommend one small bag or handbag per person to minimise the time it takes to search and therefore, the size of queues. We would also advise you to allow yourself extra time to arrive for safety checks.
1.3. On arrival, our staff may request additional searches as a further safety check. Sniffer dogs may be seen around the Venue prior to and during events as extra measure to contribute to your safety.
1.4. The Management reserve the right to refuse admission or remove from the Venue any Customer acting in a way which is or may be undesirable, inappropriate, harmful, offensive, obscene, illegal, contrary to the spectator regulations, or may cause a breach of the peace.
1.5. Customers may also be refused entry or ejected from the Venue on account of being (or appearing to be) abusive, threatening, under the influence of drugs or has consumed an excessive amount of alcohol, declining to be searched, adversely affecting other people’s enjoyment of the event, throwing any objects or substance, standing on seats or in walk ways, climbing fencing (or any other structure) or smoking. Please note, this is a non-exhaustive list.
1.6. Smoking and electric cigarettes are not permitted in any part of the Venue, any visitor found smoking inside will be ejected immediately. A designated external smoking area will be made available at the discretion of WGC2022.
1.7. Any item identified to be disruptive to the enjoyment of the event or which presents a danger to staff or members of the public will be confiscated. Prohibited items include (but are not limited to):
- Aerosols, smoke bombs or stink bombs
- Items of pyrotechnic nature, including flares, fireworks, glitter bombs or sprays
- Selfie sticks, professional cameras (those with detachable lenses, monopod or tripod) or streaming, video or audio recording equipment
- Luggage, Backpacks, bags or coolers
- Packages / parcels
- Large sized golfing or metal tipped umbrellas
- Folding chairs
- Food or drink other than that purchased with the Venue
- Glass, metal or plastic containers
- Air horns, whistles, cowbells or other noise making distractions
- Projectiles such as frisbees, beachballs, footballs
- Laser pens
- Balloons or helium balloons
- Flag sticks, signs and banners
- Illegal drugs or substances
- Knives, firearms or any other weapon including chains and / or spiked bracelets
- Masks or helmets
- Wheeled footwear, skateboards or scooters
- Animals, except service animals to aid persons with disabilities
1.8. Customers are not permitted to enter restricted areas, including the Field of Play. Any persons entering a restricted area without the appropriate accreditation may be ejected from the venue.
1.9. No refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue.
1.10. Children aged 14 or under must be accompanied by a responsible adult.
1.11. Readmission is subject to Management discretion and may be limited to specified entrances and exits.
2. Restrictions and Permissions
2.1. No food or drink items are to be taken into the Venue. Only food and drink purchased from authorised vendors in the Venue may be consumed in the Venue.
2.2. If a Customer experiences any problems with their seating or enjoyment prior to or during the Event the Customer must inform Management staff immediately as issues cannot always be resolved after the Event.
2.3. Official merchandising shall only be on sale in areas designated and/or licensed by the Management.
3.1. All property brought on to the Venue is brought at the Customer's risk and the Management shall not in any way be responsible for any theft, loss or other damage in respect of such property.
3.2. Management will not be responsible for any loss or, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of The Management) unless the Management as the case may be has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.
3.3. Subject to the foregoing, with regard to personal property brought to the Venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.
3.4. Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.
3.5. Personal arrangements including travel, accommodation and/or hospitality relating to, but not provided by the Event, are arranged at the Customer’s own risk.
3.6. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out in the WGC2022 Ticketing terms and conditions.
3.7. Any Customers found damaging the Venue or Venue property will be removed from the Venue. Customers are liable to reimburse the Management for any and all costs incurred in repairing any damage to the Venue, or its fixtures, furnishing and fittings beyond normal wear and tear.
4. Data Protection
4.2. Spectators may capture, record and/or transmit still images and/or data taken within the Venue including by sharing such still images and/or data on social media and the internet provided such capture, recording or transmission is made solely for personal, private, non-commercial and non-promotional purposes.
4.3. Spectators may capture, record and/or transmit audio or video taken from the Venue, solely for personal, private, non-commercial and non-promotional purposes, but may not license, broadcast and/or publish any such video and/or sound recordings to any public platform including any social media platforms or the internet.
4.4. The management reserve the right to request Customers stop taking photographs, filming, capturing or recording images at any point. Customers who refuse to do so may be removed from the Venue and no ticket prices will be refunded.
4.5. The Management shall have a right to copy, make available and use any images, videos or audio recordings you create on the Venue premises, without having to make any payment to you or acknowledge that you created that material.
4.6. By attending the Event you consent to the broadcast, photographing and recording of you, your image, likeness and voice, by us and persons authorised by us. You acknowledge that you shall have no right in or to such broadcast, photograph or recording, or to be remunerated for such broadcast, photograph or recording, nor any right to object to, or to be identified in relation to, such broadcast, photograph.
5. Dispute Resolution
5.1. If the Customer has any complaint they must follow our customer complaints procedure, details can be found here.